Please contact
Travel Support if you have special requests regarding bedding, meals or medical needs, or any other questions about this trip.
Please note: At the time of booking, you will see a page with your order number and trip cost. This is your confirmation. Please retain and bring this information with you on your trip.
Your US$750 resort credit can be used toward golf, spa and beauty services, romantic dinners, upgraded wine selection and in-house photo packages. It is non-transferable, non-cumulative and cannot be used for future trips.
Upon check-in to the hotel, each guest must present their passport and Mexican Tourist Card to the front desk. Mexican Tourist Cards are distributed by the airline and stamped by Mexican immigration authorities upon arrival into the country. The hotel will make copies of these documents to waive valued-added tax (VAT) charges.
For Mexican citizens, a 16% VAT (IVA) charge will be applied in addition to the room rate. The hotel will post taxes to the individual’s personal extras account. This amount is due upon arrival unless arrangements to postpone the charge to the master account have been made in advance.
Las Marietas Eco Discovery excursion: • Snorkeling is not recommended for people with mobility issues, respiratory and heart conditions, or people with conditions that can cause loss of consciousness. Please consult with your physician prior to booking.
• Due to safety reasons, expectant mothers are not allowed to go snorkeling.
• The pickup time may vary due to daylight savings. The group will be notified prior to the excursion.
• Inclement weather and sea conditions can affect visits to the “Hidden Beach” by limiting access via the swim-in cave. The swim to the entrance of the beach is 246 feet (75 meters) and is not recommended for poor swimmers.
Upgrades to a Rock Royalty – Deluxe Platinum Room are permitted on this DreamTrip. Contact
Travel Support for availability and booking. The adults-only upgrades include the following:
Rock Royalty – Deluxe Platinum Room accommodations with:• 1 king bed.
• Maximum occupancy 2 adults.
• Ocean view.
• Bathroom with bathtub and full-size Rock Spa bath amenities.
• Minibar with complimentary beverages.
• Complimentary Wi-Fi.
• Rock Royalty Personal Assistant (7 a.m. – 11 p.m.).
• Ironing service (2 items per person, per stay).
• Express luggage delivery.
• Complimentary shoeshine.
• Aromatherapy and pillow menu.
• Spa tub preparation (with 24-hour’s notice).
• Personal assistance with reservations (on- and off-property).
• Priority reservations to picks® and mix® program.
• Access to Rock Royalty areas on the pool, lounge and beach.
• Complimentary 25-minute couple’s massage at the Rock Spa.
• VIP check-in.
• Late checkout (until 3 p.m.; available upon request and availability).
• Complimentary beach bag (1 per room, per stay).
• Rock Royalty Level checkout service (personal assistant will help review account and assist in express checkout).
• Priority booking for bali beds (at your own expense).
• Double hydro spa tub.
• Private bath with shower.
• Balcony with 2 chairs and a table.
• Premium liquor dispenser with Absolut
®, Bacardi
® White, Johnny Walker
® Black Label and Jose Cuervo Especial
®.
• Minibar with soda, bottled water, juice, domestic beer and snacks.
• LCD television with satellite.
• Purified water.
• Plush bathrobes and slippers for use during your stay.
• Sleeping mask.
• Loofah sponge and bath salts.
• Digital safe (laptop size).
• Individually controlled air conditioning
• Espresso machine.
• Direct-dial telephone
• Bluetooth®-enabled wireless alarm clock radio.
• Hairdryer.
• Iron and ironing board.
• Free wireless internet.
• 24-hour room service with a select a la carte menu.
• Turndown service.