Please contact
Travel Support if you have special requests regarding bedding, meals or medical needs, or any other questions about this trip.
Please note: At the time of booking, you will see a page with your order number and trip cost. This is your confirmation. Please retain and bring this information with you on your trip.
Gratuities are not included. We suggest providing gratuities at your discretion.
Upgrades to a Hard Rock Royalty Deluxe Platinum Room are permitted on this DreamTrip. Contact
Travel Support for availability and booking. The adults only upgrades include the following:
• Rock Royalty Personal Assistant (7am – 11pm).
• Ironing service (2 items per person, per stay).
• Express luggage delivery.
• Complimentary shoeshine.
• Aromatherapy and pillow menu.
• Spa tub preparation (with 24-hour’s notice).
• Personal assistance with reservations (on and off property).
• Priority reservations to picks
® and mix
® program.
• Access to Rock Royalty areas on the pool, lounge and beach.
• Complimentary 25-minute couple’s massage at the Rock Spa.
• VIP check-in.
• Late checkout (until 3 p.m. available upon request and availability).
• Complimentary beach bag (1 per room, per stay).
• Rock Royalty Level - check-out service - (personal assistant will help review account and assist in express check-out).
• Priority booking for bali beds ($).
• Double hydro spa tub.
• Private bath with shower.
• Balcony with 2 chairs and a table.
• Premium liquor dispenser - Absolut
®, Bacardi
® White, Johnny Walker
® Black Label, Jose Cuervo Especial
®.
• Minibar with soda, bottled water, juice, domestic beer and snacks.
• LCD TV with satellite.
• Purified water.
• Plush bathrobes and slippers.
• Sleeping mask.
• Loofah sponge and bath salts.
• Digital safe (laptop size).
• Individually controlled air conditioning.
• Espresso machine.
• Direct dial telephone.
• Bluetooth
®-enabled wireless alarm clock radio.
• Hair blow dryer.
• Iron and ironing board.
• Free wireless internet.
• 24-hour room service – select a la carte menu.
• Turndown service.
The US$750 resort credit can be used towards golf, spa and beauty salon services, romantic dinners, upgraded wine selection, and in-house photo packages. The credit is not transferable, non-cumulative and cannot be held over for future stays.
A 20% service fee charge applies to resort credit.
Upon check-in at the hotel, each attendee must present the front desk with a passport and Mexican Tourist Card, which is distributed by airline and stamped by Mexican immigration authorities upon arrival into the country. The hotel shall make copies of these documents to waive payment of the value-added tax (VAT).
For Mexican citizens, a 16% VAT will be applied in addition to the room rate. The hotel shall post taxes to the individual’s personal extras account. This amount is due upon arrival unless arrangements to post the charge to the master account has been made in advance.