An all-inclusive resort experience awaits you at the Hard Rock Hotel Cancun. You’ll receive the rock-star treatment — and all the seaside rest and relaxation you expect in the Mexican Caribbean — at the Hard Rock Hotel Cancun.
Hotel features:
• 6 on-site dining options and 7 bars, including 2 swim-up bars.
• 1 lagoon-style outdoor pool with a wading pool and 2 terrace outdoor pools, including 1 for adults only.
• Rock Spa and sauna.
• Outdoor hydro-spa tubs, including 1 for adults only.
• Body Rock® Fitness Center.
• Beach sun loungers, towels and umbrellas to use during your stay.
• Billiards and table tennis.
• Lighted tennis and basketball courts.
• The Little Big Club™ kids’ area.
• Complimentary self- and valet parking.
Deluxe Gold Room accommodations with:
• 1 king bed or 2 double beds. Complimentary cribs are available.
• Maximum occupancy 4 people.
• Balcony.
• Bathroom with bathtub and Rock Spa® bath amenities.
• Liquor dispenser.
• Minibar with complimentary beverages.
• Complimentary Wi-Fi.
Rock Royalty Level Deluxe Platinum Room accommodations with:
• 1 king bed.
• Maximum occupancy 2 adults.
• Ocean view.
• Bathroom with bathtub and full-size Rock Spa® bath amenities.
• Liquor dispenser.
• Purified water.
• Minibar with complimentary beverages.
• Complimentary Wi-Fi.
Check-in: 3 p.m.
Checkout: noon.
Minimum check-in age is 18.
Hard Rock Hotel Cancun
Boulevard Kukulcan Km 14.5, Zona Hotelera
77500 Cancun, Quintana Roo, Mexico
Adult and children’s pricing may vary depending on the travel date. Click BOOK IT for detailed pricing information.
We base children’s pricing on their age at the time of travel. Their reservation has to be booked and paid for in order for you to check them in.
Please remember to book a reservation for everyone you’re bringing along on your DreamTrip before you travel. Otherwise, they’ll be charged the hotel’s prevailing rate, not the trip price.
Snorkeling and island-hopping adventure:
• For safety reasons, expectant mothers are not permitted to participate in snorkeling activities.
Upgrades to a Hard Rock Royalty Deluxe Platinum Room are permitted on this DreamTrip. Contact Travel Support for availability and booking. The adults only upgrade includes the following:
• Rock Royalty Personal Assistant (7am – 11pm)
• Ironing Service (2 items per person, per stay)
• Express luggage delivery
• Complimentary shoeshine
• Aromatherapy and pillow menu
• Spa tub preparation (with 24-hour’s notice)
• Personal assistance with reservations (on and off property)
• Priority reservations to picks® and mix® program
• Access to Rock Royalty areas on the pool, lounge and beach
• Complimentary 25-minute couple’s massage at the Rock Spa®
• VIP check-in
• Late checkout (until 3 p.m. available upon request and availability)
• Complimentary beach bag (1 per room, per stay)
• Rock Royalty Level - check-out service - (personal assistant will help review account and assist in express check-out)
• Priority booking for bali beds ($)
• Double hydro spa tub
• Private bath with shower
• Balcony with 2 chairs and a table
• Premium liquor dispenser - Absolut®, Bacardi® White, Johnny Walker® Black Label, Jose Cuervo Especial®
• Minibar with soda, bottled water, juice, domestic beer and snacks
• LCD TV with satellite
• Purified water
• Plush bathrobes and slippers
• Sleeping mask
• Loofah sponge and bath salts
• Digital safe (laptop size)
• Individually controlled air conditioning
• Espresso machine
• Direct dial telephone
• Bluetooth®-enabled wireless alarm clock radio
• Hair blow dryer
• Iron and ironing board
• Free wireless internet
• 24-hour room service – select a la carte menu
• Turndown service
Gratuities are not included. We suggest providing gratuities at your discretion.
The US$750 resort credit can be used towards golf, spa and beauty salon services, romantic dinners, upgraded wine selection, and in-house photo packages. The credit is not transferable, non-cumulative and cannot be held over for future stays.
Upon check-in at the hotel, each attendee must present the front desk with a passport and Mexican Tourist Card, which is distributed by airline and stamped by Mexican immigration authorities upon arrival into the country. The hotel shall make copies of these documents to waive payment of the value-added tax (VAT).
For Mexican citizens, a 16% VAT will be applied in addition to the room rate. The hotel shall post taxes to the individual’s personal extras account. This amount is due upon arrival unless arrangements to post the charge to the master account has been made in advance.
Cancellation Policy*: If you cancel 65 days or more before your trip, you’ll get a refund less a fee of US$50. If you cancel between 46 and 65 days before your trip, you’ll get a refund less a fee of US$100. If you cancel within 45 days of your trip, your trip will not be refunded. All fees are on a per-person basis.
*This cancellation policy is subject to rules and regulations in applicable jurisdictions in which our travel supplier is based. Therefore, in the event of conflict between the cancellation policy displayed here and cancellation terms in supplier booking terms, the provisions of the booking terms will prevail.
Name Change Policy: If you change any name(s) on your booking 30 days or more before the start date of your trip, you’ll be charged a fee of US$50 per name change. Name changes are not permitted within 30 days of the start date of your trip.
Members can’t combine DreamTrips Points. Your membership level determines the maximum amount of DreamTrips Points you can use. If you have more than 50 Rovia Bucks, you can apply them in the checkout process.
Contact Travel Support if you have special requests regarding bedding, meals or medical needs, or any other questions about this trip.
At the time of booking, you will see a page with your order number and trip cost. This is your confirmation. Please retain and bring this information with you on your trip.
Hotel/resort credits and/or discounts cannot be converted to cash, and any not used during your stay will expire immediately upon your departure. Member is responsible for paying any taxes that may be added to items purchased with hotel/resort credit.
In the unfortunate event that an activity or excursion is no longer available, we will substitute a similar activity of equal or greater value.
Make sure that your passport and visa, if applicable, are up-to-date before you leave! It’s important to double check that you have all the identification and other documentation required by the specific country you’re traveling to. In many countries, passports and visas must be valid for 6 months or longer after the trip end date. If you are unable to obtain the required identification and other documentation, the Cancellation Policy for this DreamTrip will apply.
Please note: Due to contractual supplier policies, we may not be able to confirm requested name or room changes to existing bookings for trips that are scheduled to travel within 30 days of your request.
Members with additional people in the room, not booked prior to travel, will be charged the hotel’s prevailing rate, not the trip price.
Pricing shown is for each person, and is based on 2 adults per room.
Please don’t consider your change requests official until you receive a confirmation email from us.
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