Please contact Travel Support
if you have special requests regarding bedding, meals or medical needs, or any other questions about this trip.Please note:
At the time of booking, you will see a page with your order number and trip cost. This is your confirmation. Please retain and bring this information with you on your trip.
Gratuities are not included. We suggest providing gratuities at your discretion.
Your US$750 resort credit can be used toward golf, spa and beauty services, romantic dinners, upgraded wine selection and in-house photo packages. It is non-transferable, non-cumulative and cannot be used for future trips. Please review the resort’s Terms & Conditions here
Upon check-in at the hotel, each guest must present their passport and Mexican Tourist Card to the front desk. Mexican Tourist Cards are distributed by the airline and stamped by Mexican immigration authorities upon arrival into the country. The hotel will make copies of these documents to waive valued-added tax (VAT) charges.
For Mexican citizens, a 16% VAT (IVA) charge will be applied in addition to the room rate. The hotel will post taxes to the individual’s personal extras account. This amount is due upon arrival unless arrangements to postpone the charge to the master account have been made in advance. Full-day Tulum and Cenote Dzonot Wayak tour:
• This activity is not recommended for people with mobility issues or certain health conditions. Please consult your physician prior to booking.
• The minimum age to participate in this excursion is 8 years old
. Age is determined at the time of travel.
• Participation is not allowed for people who are under the influence of drugs or alcohol.
• We suggest wearing comfortable shoes (no flip flops) and clothing, and bringing a bathing suit; an extra set of clothing; and cash or credit card for souvenirs, drinks and gratuities.
• Sunscreen and insect repellent are not permitted in order to protect the ecosystem.
• Due to international safety standards, cameras and video cameras are prohibited, except for head- or chest-mounted Go Pros®